Ulasan Produk

Hi 3 Sony Ed,

Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi TootsieLou,

Thank you for reaching out and sharing your experience. We're truly sorry to hear about the issues you've encountered with your Sony X85K TV, especially while gaming or during any program. This is certainly not the experience we want for you. We'd love the opportunity to assist you further and resolve this. Could we contact you to gather more details? If so, please email us at socialsupport@am.sony.com

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience.

Sincerely,
Maria

Hi RDJONES,

Thank you for sharing your experience with us. We deeply apologize for the inconvenience of your Sony X85K TV's electronic glitches. This is not the experience we expect you to have. We understand how frustrating this must be, and we want to make sure you’re taken care of.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience.

Sincerely,
Maria

Hello there,

Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-85X89K.

Regarding controlling the volume using the TV remote you need to connect the soundbar to the TV through HDMI connection, you can have more info through these links:
https://cutt.ly/KeIDdalD
https://cutt.ly/leIDdSqp

For the movies offered by Sony Picture Core you need to have a subscription to enjoy the premium movies, for more assistance you can reach them using this link: https://cutt.ly/beIDeggr

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Ahmed @Sony Support UK

Hi Echoleader, Fabulous! We're thrilled to hear that the KD75X85K TV is the perfect addition to your Sony collection. Also, it's great to know that you're enjoying the seamless integration with your PlayStation 5, BluRay player, and 7.2 channel surround sound system. We're glad the apps are user-friendly and that the picture quality meets your expectations. Your loyalty to Sony means a lot to us. Enjoy your new TV and thank you very much for trusting Sony! - Romeo

Hi unhappyemoji4Sony,

Thank you for choosing and purchasing our X85K 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For us to better assist you, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:

Additional Information regarding your experience with the X85K. We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Boot Brn, We're delighted to hear that you love the TV. Thank you for choosing Sony. Erin

Hi Paigehunt, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi sjj0589, Fantastic! Thank you for taking the time to write such an in-depth review of your experience with the KD-55X85K. We are extremely pleased to hear that you're well-pleased with its amazing picture quality, superb features, and exceptional performance. We greatly appreciate your feedback about the design of the supplied remote control, and we're sorry if it didn't live up to your expectations. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo

Hi Toby36, Amazing! We are happy to hear this X85K suits your needs and exceeded your expectations! Glad to know that you are very satisfied with the features, and you are having an enjoyable watching and gaming experience with this TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Hi brett66,

Thank you for the review and we're sorry to hear what happened with your TV. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Johnny007, we're glad you are enjoying your new TV! Thanks for choosing Sony. ~Earl

Hi Dug01,

Thanks for the 5-star rating! We're glad you like your new 43 inch X85K 4K LED TV. Enjoy and thanks for choosing Sony.

Regards
-Craig

Hi Bronx Bomber 33, You've made an excellent choice! We're glad you like the ease of use and exceptional image quality of your Sony X85K. Thanks for choosing Sony! -Sam

Hi Lexman17,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-55X89K, this is not the norm as we strive to deliver the best quality possible.

After reading your feedback about your TV not working properly, so please contact us with your case ID from your contact with our support line referring to this review so that we can look further in the matter.

You can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Ez_Rose, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you so much for your awesome review! Thank you for choosing Sony! -Carl

Hi Azrielstear, Awesome! We are so glad to hear that you are happy with the picture quality of your newly purchased X85K TV! Thank you so much for your feedback and for choosing Sony! -Carl

Hi rcpinsd, We're glad that you're enjoying the picture quality of your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Cmmr, We're delighted to hear that you love your TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Butterfly kisses,

Thank you for bringing this to our attention, and we're really sorry for the inconvenience. The wide mode function of this TV entirely depends if the source of your content allows you to do so. Sometimes, the content will lock the aspect ratio as their content is meant to be watched.
ref: https://www.sony.com/electronics/support/articles/00027127

We greatly appreciate your feedback with this function. If there's something we can do to help or you may need more information/technical assistance, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

We value you & your input, and thank you for your purchase.

Sincerely,

Romeo
Sony Social Support

Hi Herman Hermit, That's great! Good to hear it fits perfectly in your small bedroom. Thank you so much for choosing the Sony X85K and for taking the time to share your positive feedback. -Sam

Hi Zenfinitydesigns,

You made the right choice! We're thrilled that you like the picture quality and amazing features of the TV. Your feedback about its sound quality is greatly appreciated. We're glad that you were able to fine-tune the sound quality to your standards. Thank you for choosing Sony!

-Ralph

Hi Sshot, We're thrilled to hear that you're enjoying your new TV. Thank you for choosing Sony. Erin

Hi HandsomeJason,
Thank you so much for appreciating and supporting all the work that goes into our products! Nice to know how your new X85K TV perfectly fits your daughter's room. We're very grateful that you like the incredible picture, sound, features, and overall performance of the TV. Thanks for trusting Sony! - Kris

Hi Justal,

Thank you for the purchase! We're happy to hear that you like the picture quality of the TV. We appreciate the 5-star rating and thank you for supporting Sony!

-David

Hi Sound system fan,
Thank you for your time writing this review. While we are glad you like the picture quality of your X85K TV, we're sorry to hear if we were not able to meet your full expectations with the sound quality, viewing angle, and some issues that you are experiencing with the unit. Allow us to help turn this to a better.

We are sorry but wide viewing angle is a feature not available on the X85K TV. The best viewing distance also depends on the size and the display resolution of the TV. The recommended distance for comfortable viewing depends on the video or program you are watching, the viewing environment, and the physical conditions of the person watching it. Please refer to this link about the recommended viewing distance for watching TV: https://www.sony.com/electronics/support/articles/00008601

You can configure various settings related to the TV’s sound such as sound quality and sound mode. You may refer to this link on how to adjust sound quality to your preference:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html

There are few ways to quickly change channels without scrolling through the entire list:
Using the channel buttons
Entering the channel number. You can press the 123 (Control menu) on the supplied remote to display the control menu which includes number keys.
Add the channel you are watching to favorites for quick access
Using voice control.
For more details: https://helpguide.sony.net/tv/jusltn1/v1/en-003/02.html

To make sure you get the most out of your Google TV, you should always keep the TV up to date with the latest firmware and software updates. Updates for your TV can include enhancements, new features, and applications, as well as bug fixes and feature improvements.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Galactica59, We're glad that you are enjoying your 2nd TV. We'll pass along your feedback about the remote control. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. ~Erin

Hi Duffone,
Thank you for your review.

We're sorry to hear that you're facing lines issue with the screen of your KD-43X89K.
Could you try the steps here as an attempt to resolve the issue: https://cutt.ly/TeyLNeWn

If the issue remains, we would like to be able to offer some assistance and get more information about the 5 years warranty of your TV, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Micnar,

Thank you for the 5-star rating! We're happy to hear that you like the picture color quality and smart features and value of the TV. We appreciate the positive feedback and thank you for choosing Sony!

-David

Hi Melusine,
Thank you for your time writing this review. We're sorry to hear if you are experiencing network connectivity issues with your X85K TV. Lets work together troubleshoot and resolved the problem.

Streaming issues are often either a temporary condition with the streaming service or an issue with your network connection and internet. Please perform the troubleshooting steps below:
- Check if the issue occurs when viewing content from other online video services.
Note: If the issue only occurs when viewing content from one particular service, then that service may be experiencing an issue. In this case, try the service again at a later time. to help resolve the issue.
- Reset the router and/or cable modem and then try again.
- Check your internet connection speed to ensure it meets or exceeds the recommendations for SD, HD, and Ultra HD quality.
- Perform a power reset on the TV or restart your streaming device.

For additional reference:
https://www.sony.com/electronics/support/articles/00013427?utm_source=glean
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Trish01, That's fantastic! Thank you for upgrading to your new BRAVIA TV. We're truly happy to hear your purchase went well and we've matched your expectations with your new Sony X85K 4K LED TV. We always strive to deliver the best picture and sound quality with our TVs. Good to know your investment is worth it. Thanks for choosing Sony! -Jess

Hi Billiam, Great! We're thrilled to hear that you're enjoying your new TV. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi regzap55, Awesome upgrade! We are so glad to hear that you are enjoying the picture quality of your new TV! Thank you so much for choosing Sony! -Carl

Hi there, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new X85K TV! Thank you for choosing Sony! -Carl

Hi Itzy, Thank you for sharing such an excellent shopping experience. We are glad that you are satisfied with your purchase and you like everything about your Sony X85K TV. We always strive to deliver the best picture quality with our TVs. Thank you for purchasing the 43" X85K and for choosing Sony! -Jess

Hi Lisa111,
Thank you so much for an amazing review! We're glad to hear you love your X80K TV. Your satisfaction with the superb sound quality of the unit is greatly appreciated. Thanks for purchasing Sony! - Kris

Hi McBride72,
Awesome! Glad to hear that our X85K TV had exceeded your expectations. We always strive to deliver the best quality with our products. Looking forward to your next purchases. Thanks for choosing Sony! - Kris

Hi Nursebw37, Awesome! We are glad to hear that you are enjoying the picture quality of your new KD85X85K TV! Thank you so much for choosing Sony! -Carl

Hi Meldee, awesome! We're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl