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Unbeatable audio - fit could be better
WF-1000XM3 12 April 2020 oleh BillyM89 (Inggris)
360 audio especially is very impressive, nice to look at and easy to charge and set up, only issue for me was the fit, with the additional earbud covers you can get a tighter grip in the ear but I still wouldn’t trust them to run in which is why I purchased to begin with.
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Don't believe the hype
WF-1000XM3 19 Juni 2021 oleh Idr76 (Inggris) Pembeli Terverifikasi Terverifikasi
Every review I've seen has highly rated these earbuds but I find them extremely poor. I heavily rely on noise cancelling features as I'm highly sensitive to certain sounds and frequencies and had high hopes for these and unfortunately was left unimpressed. The 3D ear mapping feature is a gimmick and not a helpful "tool" as it is cumbersome to use and pretty useless. The "360" feature is the same,if you don't use a music streaming service that it links with then what's the point? The noise cancelling feature is incredibly poor even when earbud tips and settings have been adjusted.outside wind noise and traffic is still quite bad. What's worse is they can't be returned for full refund as "technically" there's no fault,biggest waste of money I've had in a few years.
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5,616 Ulasan pelanggan
Love these !
WF-1000XM3 23 Oktober 2024 oleh Greg71 (AS) Pembeli Terverifikasi Terverifikasi
Absolutely love these , wear them while cutting grass and not only can I not hear the mower , the music sounds awesome!
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Hi Greg71, Fantastic! We're extremely pleased to hear that you love them and that they effectively cancel out the noise from your lawn mower while delivering awesome music quality. Thank you so much for sharing your positive experience with your WF-1000XM3 and for choosing the best brand, Sony! - Romeo
Excellent quality product
WF-1000XM3 13 Oktober 2024 oleh Munchkin36473 (Inggris)
Great product. I've had them for nearly 4 years and I'm super happy. Noise cancelling is exceptional as well as the sound quality. The case is neat and handy when you run out of charge in you earplugs. The only thing annoying is that they sometime get active when in the case. I found on several occasions that my phone was connected to headphones that were in a backpack in a different room when I haven't used them for days. This however doesn't overshadow the quality of this item.
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Hey,
Thank you for your feedback.
We're glad to hear that you're enjoying your WF-1000XM3 and hope you continue to enjoy it for years to come.
For the connection issue, follow this:
- Resetting the headset: https://cutt.ly/DeSrpOuQ
- Make sure that the headphones are running the latest software version: https://cutt.ly/IeSrpfq1
- Initializing the headset to restore factory settings: https://cutt.ly/OeSrpKZY
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Maryam @Sony Support UK
So far so good...
WF-1000XM3 13 Oktober 2024 oleh AndyAll (Inggris)
I use these mostly when travelling. Some hassles when setting up bluetooth but new app makes things easier. Not big base but can be adjusted and fidelity is great. Case charger is very helpful. Big-ish when compared to other models but fits well in ear
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Hi Andy,
Thank you for your feedback.
We're delighted to hear that you're enjoying your WF-1000XM3 and happy with the quality we always aim to deliver! We also hope that you continue to enjoy it for years to come!
If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW
Nihad @Sony Support UK
Not bad feature
WF-1000XM3 23 Mei 2024 oleh Jamshidi (Inggris)
I don't like this item and I like it too! because This product does not stay on the ear and falls down due to the bad design and also being heavy. Also, this product has fine sound quality
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Hello,
Thank you for your review.
We're glad to hear that you're enjoying your Sony WF-1000XM3 earbuds, yet we're sorry to learn that you can't fit it properly to your ears, and we'd like to help.
You can try the steps in this link to attempt to fix these issues:
Choosing the best ear tips: https://cutt.ly/meysKd3g
Wearing the headset correctly: https://cutt.ly/ieysKOZ8
If you need further assistance, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Clunky and battery issues after 3 years
WF-1000XM3 14 April 2024 oleh thaynes (AS) Pembeli Terverifikasi Terverifikasi
I bought these headphones 03/2021. They became useless 03/2024. Paying $180 for these and being expected to replace them every 3 years is insane. How did these pass quality control? I used these in an office setting and at home. Didn’t exercise with them or take them backpacking or traveling. Basic use, and they only lasted this long. And I rarely used them in those 3 years. Come on!! The sound was alright, nothing exciting or majorly wrong with it. The noise cancelling worked alright, but your battery drained within 2 hours. The sound amplifier worked alright, unless someone was speaking behind you. The few times I tried to use these during a phone call; it was not very intuitive and I remember thinking I’ll never use them again for calling. I am awaiting word back from Sony on either a refund or replacement. I do not yet know if I will replace these headphones with another Sony product or Apple…
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Great sound
WF-1000XM3 14 April 2024 oleh Andy 789 (Inggris)
I've had these a while now they have great sound and once you know that you need to press both ear buds for 7 seconds to pair to your phone they are easy to use. They are quite big and a bit unstable
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony product and hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Great earbuds
WF-1000XM3 02 April 2024 oleh Jwnl86 (Inggris)
They sound great. I would have like a different style of eartips. One whit a small hook so it grips better in my ear.
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Hello,
Thank you for your feedback.
We're glad to hear that you're enjoying your WF-1000XM3. We do have different ear buds that support the arc ear tip supporter, such as WF-SP900
and WF-SP800N, but sadly this model does not support these kinds of ear tips.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL (Copy and paste the link in your browser).
Maryam @Sony support UK
Not that comfortable
WF-1000XM3 25 Maret 2024 oleh Debjb62 (Inggris)
I bought these as back in the office but they’re quite big and, tbh, I wish I’d gone for something much smaller but too late now. Good sound though and noise cancelling but I’ve wasted a lot of money. Would be good to have a trial with refund if not suitable
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Hi,
Thank you for your review.
We're sorry to learn that the size of the Sony WF-1000XM3 headset didn't match your expectations.
If you're having issues with the headset fitting in your ears, please try different sized ear tips: https://cutt.ly/0w3erwuu
Also, you can check how to wear the headset properly here: https://cutt.ly/Yw3erfFX
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Quality ear buds!
WF-1000XM3 20 Maret 2024 oleh Shugg (Inggris)
So easy to set up and enjoy! Superb sound as expected from Sony, you won’t be disappointed!👍
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Great design
WF-1000XM3 18 Maret 2024 (Inggris)
Recycleing this. Got them from the shop love them <3
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Greatest noise cancelling earpuds
WF-1000XM3 16 Maret 2024 oleh TIGERJAMES77 (Inggris)
Bought these as I love my Sony products.. Best noise cancelling headphones ever.. bass was lovely crisp music quality, also an app to support , I recommend the 'exitced' option.
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great value for money
WF-1000XM3 15 Maret 2024 oleh itchie (Inggris)
happy using it and very satisfied when it automatically change the ambieance
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To loose lost right earbud
WF1000XM3/B 10 Maret 2024 oleh Jorel (AS) Pembeli Terverifikasi Terverifikasi
I bought this a week ago and constantly had problems keeping the earbud in my ear so of course I eventually lost the right ear bud somewhere and can't find it even with tracker
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Love the sound
WF-1000XM3 09 Maret 2024 oleh 69jd (Inggris)
The sound coming from these earpieces is mind blowingly awesome. Especially with the noise cancelling on, you feel so immersed in what you listening too. My only down point would be, that mine seem to not last anymore than an hour b4 needing recharging. Have now tried a reset of earpieces to see if this helps. But does put a downer when your in the gym and runout of juice. Will update if reset works
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Ear buds
WF1000XM3/B 07 Maret 2024 oleh Maximus Bob (AS) Pembeli Terverifikasi Terverifikasi
It’s a pain getting the linked to my phone but the sound is ok.
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Best quality audio headphones I’ve had.
WF-1000XM3 19 Februari 2024 oleh Josephjttatylor (Inggris)
Had these for a year and a half and can say they’re the best quality audio with the best sound cancelling headphones, can completely block out street noise. Only downsides I would say is they are VERY in ear, and can be uncomfortable after wearing for many hours. They also pick up all sound around you when on a phone call, meaning you can’t use them much for hands free calls because passing cars or background noise will be too loud for the listener.
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony WF-1000XM3 headset, and hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Charge doesn’t last
WF-1000XM3 24 Januari 2024 oleh Patrickd1993 (Inggris)
Had these headphones for quite a while, they sound great but one earbud has now stopped lasting its full charge and cuts out in 20 minutes.
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Hi,
Thank you for your feedback.
We're sorry to learn that the battery life of your WF-1000XM3 headset doesn't meet your expectations.
We can confirm that the available operating time differs based on the settings used, we recommend checking the following link for more info https://cutt.ly/zwGQQ0hd. If the battery life doesn't match, please follow the steps below:
-Update the headset: https://cutt.ly/mwGQ0JKf
-Reset it: https://cutt.ly/dwGQ02za
-Initialize it: https://cutt.ly/xwGQ2wzl
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW
Mazen @ Sony Support UK
Lacking grip
WF-1000XM3 21 Januari 2024 oleh Ray120611 (Inggris)
The slackness in design for keeping them in your ear while trying to exercise or even just todo general house work.
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Hi,
Thank you for your review.
We're sorry to hear that the design of the WF-1000XM3 hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
We recommend checking the instructions here for wearing the headset with the best way for a better experience: https://bit.ly/3A2BLcP
Rest assured, we highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
mx3
WF-1000XM3 20 Januari 2024 oleh raven1400 (Inggris)
got this product, works great. but have difficulties stop in ears
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony WF-1000XM3 headset, and hope you continue to enjoy it for years to come. Yet, we're sorry to learn that the earbuds don't stay in your ears, and we'd like to assist.
We recommend that you try different sized ear tips and to check how to wear the headset properly here: https://cutt.ly/qwLg5gic
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Battery life is terrible with anc
WF-1000XM3 27 Desember 2023 oleh Sam9999 (Inggris)
Battery life with anc is gobshite keeps falling off ears and need to be supplied with adapters (like neck band extensions)
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Hi Sam9999,
Thank you for your feedback.
We're sorry to learn that the battery life with ANC on doesn't meet your expectations.
We can confirm that the available operating time differs based on the settings used, we recommend checking the following link for more info https://cutt.ly/zwGQQ0hd. If the battery life doesn't match, please follow the steps below:
-Update the headset: https://cutt.ly/mwGQ0JKf
-Reset it: https://cutt.ly/dwGQ02za
-Initialize it: https://cutt.ly/xwGQ2wzl
Regarding the fit, due to its unique design, we recommend checking the following link explaining how to wear the headset for the maximum comfort: https://cutt.ly/RwGQ2fvs
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
wf1000xm3 have been great BUT
WF1000XM3/B 02 Desember 2023 oleh WILL03 (AS) Pembeli Terverifikasi Terverifikasi
I've had my headphones now for about a year and a half and they've been great until recently. The battery life has significantly gone done and I charge them every couple hours or so of use before they die. I wish they lasted a little longer:( Glad I got them on sale. Not worth the full price.
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Sony WF-1000XM
WF-1000XM3 09 November 2023 oleh Maximmeli (Inggris)
Bought 1 month ago, very impressed. Excellent quality good price.
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Great sound … some patchy connectivity
WF-1000XM3 28 Oktober 2023 oleh FlamingoDandy (Inggris)
I received these from a friend who was upgrading. They are easy to set up, fit well in my ears and I think the noise cancelling is very good. My previous noise cancelling headphones still had problems if I listened to an audio book on the tube… but these are fine. The Ambient noise control seems to cut the sound between settings automatically and the connectivity can randomly become a little patchy (one ear sometimes cuts out briefly and occasionally it takes a little time for the app to properly connect to the earbuds). But generally I like them and I think they are good value. I’d be interested in upgrading to a newer version at some point in the future.
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Hi,
Thank you for your feedback.
We're sorry to learn that the connection drops.
We recommend following the steps below to resolve the issue:
-Update the headphones: https://cutt.ly/7wEN0poS
-Reset the headset: https://cutt.ly/ZwEMtvDA
-Initialize the headset to restore factory settings: https://cutt.ly/swEMtJ1C
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser)
Hana @Sony support UK
Perfect
WF-1000XM3 27 Oktober 2023 oleh Toekneenator (Inggris)
These are great. They sound good and give me a week of use without charging
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Excellent earphones
WF-1000XM3 26 Oktober 2023 oleh Ronson85 (Inggris)
Bought this a month or two back and absolutely love them. I never leave home without them, the noise cancelling on them is superb and has a voice through feature so you can still listen to music and hear a conversation at the same time 👍 Thanks Sony for the great experience
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Great Sound but experiencing connection problems
WF-1000XM3 24 September 2023 oleh MBA Designs (Inggris)
These were purchased in the fall of 2021 and worked great up until a month ago. Now they randomly cut out while indicating full power. After putting them back in the charging case for a split second they say they are fully powered but cut out after a few minutes.
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Hi,
Thank you for your review.
We're sorry to hear that the sound drops on your WF-100XM3.
Could you try the below steps and check again:
-Try to test the headset with different devices and check if the same issue will happen or not.
-Make sure that the headset is up-to-date, you can find the latest firmware version here: https://bit.ly/3xrBgqk
-Reset: https://bit.ly/3mQetzt
Initialize: https://bit.ly/3xT4FuL
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Battery life and connectivity are sorely lacking
WF1000XM3/B 20 September 2023 oleh The Badjer (AS) Pembeli Terverifikasi Terverifikasi
I bought this less than or maybe at a month ago and the battery goes for an hour and keeps disconnecting.
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Nice sound but not easy to keep in.
WF-1000XM3 24 Agustus 2023 oleh GN1962 (Inggris)
Great sound and noise cancelling feature but they fall out of my left ear after a short while, let alone if I move, obviously I have a larger left ear canal but it should be covered in the size range of the ear pieces. The extra ear pieces supplied don't help, even tried different sized items from Amazon
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Hello,
We're sorry to hear that you're having difficulty fitting the headphones.
We also appreciate you taking the time to share this feedback, we take all feedback into consideration to improve the quality of our products to meet your needs. We have flagged your feedback as a Voice of Customer to the relevant team for future consideration.
Please don't hesitate to contact us via phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide any further feedback.
Mennah @Sony Support UK
Sound so good and soothe to both ears.
WF-1000XM3BME 12 Agustus 2023 oleh CY Leong (Malaysia) Pembeli Terverifikasi Terverifikasi
Have been using Sony earbud headphones for years, never go wrong. Product quality, services often meet my expectation. I would still go for all new Sony earbuds, newest coming is XM5.
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too small for my ears and stopped working
WF-1000XM3 02 Agustus 2023 oleh fabcira (Inggris)
I bought them less than two years ago and I always struggled because my ear canals are too wide. The earplugs kept coming off while running and the noice cancelling was inexistent. I used some additional grommets but still the sound was not good. And now after less than 2 years, they have stopped charging.
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Hello
Thank you for your review.
We're sorry to hear that you're facing difficulties with WF-1000XM3. We'd like to help you with these issues.
You can try different sized ear tips and ensure that you're wearing the headset correctly using this link: https://cutt.ly/swdllJMa in order to enjoy the full capabilities of your earbuds.
For the charging issue, you can try the steps on this link: https://cutt.ly/HwdlkiHz to attempt to fix it.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
Great build and excellent sound.
WF-1000XM3 30 Juli 2023 oleh Howell_124 (Inggris)
I already own a pair of WF XB 700s so I was a little dubious about buying these. The build quality is excellent and beats the 700s hands down. The sound quality is lighter but cleaner. You can still adjust the sound quality with the graphic equaliser app of you want more bass that You can download from Sony or the the play store. They are lightweight and comfortable and the sound compared to the 700s provides a more Spatial and separated sound into each bud especially when watching films. I don't really use the noise cancelling function but when I tested it it was exceptional and really deleted any outside noise. Bluetooth pairing is so easy to set up and quick to pair when reconnecting afterwards. Overall, I am really glad I bought these and added them to my collection. The XBS are more everyday where these I will wear one at home.
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Battery life nowhere close to advertised …
WF-1000XM3 14 Juli 2023 oleh SimonN (Inggris)
These are indeed very good ear buds and they isolate & cancel outside noise very well. It’s a shame they don’t last longer than 90mins before conking out. The app had quite good functionality, but is a bit cumbersome an unintuitive.
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Hi Simon,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also delighted to have you as a loyal member of our family and hope you continue to enjoy them for years to come!
We'd like to point out that the hours of use may vary depending on the settings and conditions of use, as explained here: https://bit.ly/3K1emx8
If the battery is draining quickly, you can try the following troubleshooting steps:
-Make sure your headphones are running the latest software version by following this link: bit.ly/3CeLoUv
-If the issue persists, try resetting and initializing your headphones by following the steps here: bit.ly/3FYnhOq & bit.ly/3niqChh
If you're still experiencing this problem, we'd be happy to provide additional assistance. Feel free to contact us through this link: https://bit.ly/2NwYLXL, we will be happy to assist you further!
We also appreciate the time you have taken to provide us with this feedback, we use all feedback to improve the performance and quality of our products and services.
Mennah @Sony Support UK
Great value
WF-1000XM3 10 Juli 2023 oleh RLeu (Inggris)
All functions work well, high noise cancellation ability
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No background noise
WF-1000XM3 10 Juli 2023 oleh fixer1 (Inggris)
Bought these on my sons recommendation, happy that I did.
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A+++++++
WF-1000XM3 06 Juli 2023 oleh Stew all (Inggris)
Best earbuds Ive ever purchased.amazing sound quality
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Problems
WF-1000XM3 04 Juli 2023 oleh YoungPeter (Inggris)
I cannot seem to keep the earbuds in my ear despite trying all the different options
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Hi YoungPeter,
Thank you for your feedback.
We're sorry to learn that you're experiencing difficulty fitting the headphones
We recommend checking How to maximize wearing comfort and select earbud tips here: https://bit.ly/3KiTz7o
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Sony headphones
WF-1000XM3 13 Juni 2023 oleh Tonywildes (Inggris)
I have been after these headphones for a while,finally managed to get them at a good price,always wanted the silver colour, comfortable fit, excellent sound quality,slightly figity to use the controls,but apart from that I'm very happy with these as I use them daily on my commute
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Great headphones
WF-1000XM3 18 Mei 2023 oleh Smokey85 (Inggris)
Very happy with them. Had them a few years now and still up to date and great sound and noise cancelling quality
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying the sound quality of your WF-1000XM3 and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Great noise cancelling.
WF-1000XM3 07 Mei 2023 oleh Dsam7 (Inggris)
Bought these a couple of years ago and they’ve not missed a beat. Great noise cancelling and great sound too. Good battery life and fairly comfortable.
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1000mx3
WF-1000XM3BME 05 Mei 2023 (Malaysia) Pembeli Terverifikasi Terverifikasi
Nice voice quality Battery duration should be design long abit
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One of the best
WF-1000XM3 01 Mei 2023 oleh Ian I (Inggris)
Had these a while now and have to admit they are one of the best blue tooth in ear phones I’ve ever had. They also go along with the brilliant app that supports them with bass boost, vocals, extra treble… just brilliant…. Buy, and you won’t be disappointed
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piece of junk - lasted for less than a year
WF1000XM3/B 29 April 2023 oleh korovkin (AS) Pembeli Terverifikasi Terverifikasi
piece of junk - lasted for less than a year of very easy use then one day the left bud stopped charging (red light blinking rapidly) looking on-line the forums all explain how common this failure is and how it's not worth pursuing
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Great sound
WF-1000XM3 17 April 2023 oleh Nomotosan (Inggris)
I have had these for several years and am still pleased with them. They produce a really immersive sound without the bulk of traditional style headphones.
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ANC earbuds xmf3
WF-1000XM3 17 April 2023 oleh Twiximax (Inggris)
Excellent equipment, would reccomend for purchase.
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Great head set
WF-1000XM3 06 April 2023 oleh Paul1V (Inggris)
Great noise cancelling sound playback however battery life is very poor ..
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Hi Paul,
Thank you for your feedback and we're glad to hear that you're enjoying your headphones despite having an issue with the battery life.
We'd like to highlight that the available operating times of the headset with the battery fully charged can be found here: https://cutt.ly/p7mQEaD
If the headset doesn't operate correctly as per the above link, please follow the below troubleshooting steps:
-Ensure that your headphones are running on the latest software version by following this link: https://cutt.ly/97mmWiS
-If the issue persists, try resetting and initializing the headphones by following the steps here: https://cutt.ly/L7mmCJ0 & https://cutt.ly/O7mm1Ph
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.
Mennah @Sony Support UK
Excessive wind noise, but great sound indoors.
WF-1000XM3 06 April 2023 oleh bottleofsmoke (Inggris)
In quiet conditions, these headphones are excellent. Really good bass. I like good heavy techno dance music and the sound is fantastic. However, if I'm outside and there's any wind at all, that's all that I can hear: wind. I've played around with different settings in the app and changed the buds to different sizes and the different type that come with the headphones, but it makes little difference. If it's a good windy day, and I'm out for a run, I often just take the headphones off because the wind noise is so bad that it distracts from the music and just winds me up and makes the run so unenjoyable. If you're going to use these whilst running, I'd stay clear. If you're going to use them indoors, crack on, really recommended.
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Hi,
Thank you for your review.
We're sorry to hear that you're facing a wind noise issue with your WF-1000XM3.
You can check this link for some steps to reduce the wind noise with the headset: http://bit.ly/403bsgw
Also, make sure that your headphones are up-to-date, you can find the latest firmware version here: https://bit.ly/3xrBgqk
If that didn't work, try to test the headphones with other devices and check if the same thing will happen or not.
If the issue remains, try to reset and initialize the headset from the links below:
Reset: https://bit.ly/3mQetzt
Initialize: https://bit.ly/3xT4FuL
If you need further assistance, you can contact us using this link: https://cutt.ly/X2x1D7u
Omnia @Sony Support UK
Horrible Battery Life!
WF-1000XM3BME 02 April 2023 oleh Dianady (Malaysia) Pembeli Terverifikasi Terverifikasi
Bought this in November last year & ever since, every full charge, I’ll get 1 1/2 hour usage… max! And the best thing is, the right bud will drain faster than the left. It’s kinda annoying to get these bud charges every 1 1/2 hours! Can’t the battery last longer? It’s a shame because the ambient & noise cancellation functions are amazing! Maybe I should get these pair checked coz it’s written on the box that it can last 6 hours! but first, need to find a time.
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Great Sound & Noise cancelling - battery degrades
WF-1000XM3 29 Maret 2023 oleh Gee double u (Inggris)
Great sound and noise cancelling. Reason for 4 stars and not 5 are... 1. Rubber Ear Buds easily lost - doesn't seem to be Sony Replacements available. 2. Battery life degrades fast. 18mths later and I get about and 1hr on a full charge. They aren't easily replaceable. When the battery goes they are done
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Hi,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We hope you continue to enjoy it for years to come & welcome to the Sony family!
We also appreciate your time sharing this feedback, we take into consideration all feedback to improve the performance and quality of our products to suit your needs.
As an attempt of rectifying the battery issue, you can try the below troubleshooting steps:
-Ensure that your headphones are running on the latest software version by following this link: bit.ly/3CeLoUv
-If the issue persists, try resetting and initializing the headphones by following the steps here: bit.ly/3FYnhOq & bit.ly/3niqChh
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!
Mennah @Sony Support UK
The best NC earbuds
WF-1000XM3 09 Maret 2023 oleh dl888 (Inggris)
Having used Apple, Samsung and Beats products. The Song earbuds are the best sounding by far. Highly recommended.
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Poor Bluetooth connectivity
WF-1000XM3 24 Februari 2023 oleh Hardcheese (Inggris)
Took several hours over three days to connect to my 'smartphone. When connection finally achieved there was bad synchronisation, poor sound and distortion. Accessing help through the website was a struggle and unhelpful. Very poor customer support
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Hi,
Thank you for leaving your review, and we're sorry to hear that our headphones haven't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
As an attempt of rectifying the sound quality issue, please follow the below troubleshooting steps:
-Ensure that your headphones are running on the latest software version by following this link: http://bit.ly/3CeLoUv
-Test your headphones with different compatible devices.
-Follow the troubleshooting steps here: http://bit.ly/3ZxadpI
-If the issue persists, try resetting and initializing the headphones by following the steps here: http://bit.ly/3FYnhOq & http://bit.ly/3niqChh
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!
Mennah @Sony Support UK
Not working
WF-1000XM3BME 17 Februari 2023 oleh lim37 (Singapura) Pembeli Terverifikasi Terverifikasi
Not working. Unable to pair. One side seems to be spoilt. Waiting to send in to Sony Store. Will give a proper review when I have a working unit.
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Sound Quality
WF-1000XM3 16 Februari 2023 oleh Coollest (Inggris)
The sound quality and ease of use of these headphones has been excellent. Sadly, after two years of usage, they don’t charge evenly and the charge does not last longer than about 30mins. None of the recommended software tweaks improve the charge performance.
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Hi Coollest,
Thank you for your review.
We're sorry to learn that your headphones' battery has decreased with time.
If you tried all the steps mentioned here: http://bit.ly/2NGHlsu, the headphones might need to be sent for a service, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
Hana @Sony support UK
Still getting to grips
WF-1000XM3 14 Februari 2023 oleh OnlyMeStraightUpHonest (Inggris)
Still getting used to the features, but great so far
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Hi OnlyMeStraightUpHonest,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
were great but stopped working after 13 months
WF-1000XM3 10 Februari 2023 oleh jimp777 (Inggris)
Bought in Nov 21, were really good and was very pleased with them. In Jan 2023 they just stopped working, no charge, no life. 1 month out of warranty. pretty disappointed as loved the. I=oh well.
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Hi,
Thank you for your review.
We're sorry to hear that your WF-1000XM3 went faulty 1 month after the warranty had ended. We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony strives to ensure that all of our products meet our reputation for excellent quality and reliability. However, one of the limitations of electronics is that on some occasions products may fail.
We recommend resetting the headset: https://cutt.ly/n3EWijT and then initialize the headset: https://cutt.ly/a3EWjgS.
If the issue persists, we recommend contacting us using this link:https://bit.ly/2NwYLXL to be able to assist you with how you can send the headset for a repair.
Elshahat @Sony Support UK
Disappointed
WF-1000XM3BME 27 Januari 2023 oleh Jun096 (Malaysia) Pembeli Terverifikasi Terverifikasi
I purchased this product on shopee, but the product I get was broken, the product can't charge and keep showing red-light
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Disappointing
WF1000XM3/B 24 Januari 2023 oleh MarlonCEO1 (AS) Pembeli Terverifikasi Terverifikasi
They work great when playing back media however during calls, i get random disconnections/reconnections. Happens even on data calls ie: WhatsApp however worse on actual phone calls. I often had to switch back to my old Bose ear buds which are not as feature packed but less rage inducing as they do not disconnection/reconnect randomly during calls.
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WF-1000XM3
WF-1000XM3 06 Januari 2023 oleh Mo82 (Inggris)
Bought as a Xmas present for myself, so far very happy with my purchase. Sound,fit ,look.
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WF-1000XM3 Wireless
WF1000XM3/B 04 Januari 2023 oleh glevin927 (AS) Pembeli Terverifikasi Terverifikasi
smallest ear pod covers are TOO BIG and keep falling out of my ears! where can i buy smaller silicone covers?? thks
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Great Sound
WF-1000XM3 03 Januari 2023 (Inggris)
Very good sound but I find they irritate my ear after a couple of hours of use.
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Hi George ,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!
We also appreciate your valuable feedback and we've passed it along to the proper channels to be taken into consideration.
Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!
Mennah @Sony Support UK
Good but not the best
WF-1000XM3BME 03 Januari 2023 oleh Knight04 (Singapura) Pembeli Terverifikasi Terverifikasi
I bought this a month back to replace AirPods Pro since I am using Android now. Sound quality is good, the app does provide customization, however the mic quality is not good while on calls as my friends keep complaining of the poor audio.
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Good ear buds
WF-1000XM3 27 Desember 2022 oleh Pauliku (Inggris)
They are ok, the battery acts strange after a while....one is charging the other one don't...
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Hi Pauliku,
Thank you for your review.
We're glad to hear that you're enjoying your WF-1000XM3, yet, we're sorry to hear that you're facing issues with charging the headset properly. You can check this link for the instructions of charging the headset : https://bit.ly/3WyPxws
Also, make sure that the headset is up to date, you can find the latest firmware version here: https://bit.ly/3xrBgqk
If you're still facing the same issue, you can reset and initialize the headset following these links: https://bit.ly/3mQetzt / https://bit.ly/3xT4FuL
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Good if you pay not more than 100$ for it
WF-1000XM3 15 Desember 2022 oleh daniel223 (Inggris)
Had them for more than two years and if you want to buy them now I categorically advise you not to buy them, there are a lot of options on the market that are cheaper and much better in means of design and technology. These have a good bass and sub-bass, but if you don't like it you can tone it down in the EQ. The mids and the highs are pretty okay , for me its more on the warm side . And for the cons : bad connectivity ( the sound interrupts pretty often ) ; I don't like the assistance voice and even if you turn it off its still there ; they get uncomfortable after wearing them for more than half an hour (but that's for me , not like they're supposed to be made for the average ear) . In general , these were good for their time , but in 2022 I wouldn't recommend to buy , anything but them .
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Hi Daniel,
Thank you for your review.
We're sorry to hear that you were facing issues with the connectivity, the voice assistance feature and them being uncomfortable.
We recommend making sure that the headset is up to date via this link: https://cutt.ly/Q0PoJX5, as well as setting the sound quality mode to stable connection here: https://cutt.ly/d0PpkE0.
If you want to disable voice guidance on your headset, check this link: https://cutt.ly/70PauRw. Furthermore, we recommend this link that will assist you on how to wear your headset correctly for optimum performance: https://cutt.ly/y0PakiY.
If the issue persists, we recommend restoring the headset to factory settings by initializing the headset: https://cutt.ly/30PaBTK
We would like to confirm that we did indeed add and improve all of these features based on our customer's feedback in our new WF-1000XM4. The design of the new WF-1000XM4 is more ergonomic. You can check this link for the specifications of the WF-1000XM4: http://bit.do/fU3Bc
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK
quality problem
WF-1000XM3BME 10 Desember 2022 oleh ychermien (Singapura) Pembeli Terverifikasi Terverifikasi
the new product totally not working when i just get it from the box, quality problem
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Hi, ychermien
We appreciate your feedback and wish to assist you further.I would suggest that you may send in to our service center at the location below for further diagnosing
Sony care 313 @ Somerset
Address: #02-28 to 37, 313 Somerset Road, Singapore 238895
Operation Hours : 11am-8pm (Mon - Sun)
This is a walk in service no appointment is required.
Sony Singapore service team
Crystal clear music experience
WF-1000XM3SME 04 Desember 2022 oleh hwkuok (Malaysia) Pembeli Terverifikasi Terverifikasi
Its been a month since i bought this headphones. Initially it took me some time to find the right earbud, but i glad it comes with multiple sizes to choose from. Overall its easy to use, and connect easily to my Sony Xperia phone. However the sensitivity is not as good as i expected, but still acceptable.
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high-end TWS
WF-1000XM3BME 24 November 2022 oleh Rie84 (Malaysia) Pembeli Terverifikasi Terverifikasi
good quality materials. sound adjustable with EQ. batt life OK. with slip off from ear canal if you have oily ear. a little bit bulky. charging pod are huge.
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Great ANC headset for 2022
WF-1000XM3 20 November 2022 oleh JAK00 (Inggris)
Bought these at a great discount and they are awsome, great for everyday use and even light gaming on the Nintendo Switch
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Value for money
WF-1000XM3BME 17 November 2022 oleh Freddy How (Malaysia) Pembeli Terverifikasi Terverifikasi
It's a good headphone that is easy to use and very compact to go around for everyday usage. I like the design and the case is beautiful as well. The only thing I didn't like is that is headphone tends to drop off easily when it's used for a perood of time and the method of inserting into my is ear is quite troublrsome most of the time.
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Sony Earpods
WF-1000XM3BME 09 November 2022 oleh Sunil Singapore (Singapura) Pembeli Terverifikasi Terverifikasi
i got under redemption, opened seal after 3 mths as had alternate one, once opened realiased product is faulty. Requested store to change 1:1 and they refused. Not a good product to recommend.
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HI Sunil Singapore,
We appreciate your feedback and wish to assist you further.I would suggest that you may send in to our service center at the location below for further diagnosing
Sony care 313 @ Somerset
Address: #02-28 to 37, 313 Somerset Road, Singapore 238895
Operation Hours : 11am-8pm (Mon - Sun)
This is a walk in service no appointment is required.
Sony Singapore service team
Poor technology
WF-1000XM3BME 01 November 2022 oleh Dekken (Malaysia) Pembeli Terverifikasi Terverifikasi
I brought this at begin month Oct2022 1st day received it already damage cant connect… Then i call seller but refused to exchange a new set to me… Ok fine, then i send to warranty repair… Have it back bout 1 week… Now still got matter of connection, some time it ll have lagging sound, and some time it ll auto disconnected… Very disappointed
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The best sound proofing & noise cancelling earbuds
WF-1000XM3BME 01 November 2022 oleh Spudin (Malaysia) Pembeli Terverifikasi Terverifikasi
I've owned a few flagship earbuds previously. This is the best sound proofing & noise cancelling earbuds. You'll be amazed with this feature. The sound quality is very clear and good for daily work. Easy to be used and connected with other devices.
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Excellent.
WF-1000XM3BME 26 Oktober 2022 oleh Kay6890 (Malaysia) Pembeli Terverifikasi Terverifikasi
I've been using a lot of earphone until i made purchase for this model. Overall, sound quality at the best you can expect from this model ! Noise cancellation, Crisp treble, Deep bass are all balance.
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Very good earbuds
WF-1000XM3 26 Oktober 2022 oleh flpbbc (Inggris)
Excellent looking, almost perfect earbuds. Lacks a bit of wider soundstage and openness in the mids. The sound is very tight, which I didn’t expect since I’ve used cheaper but warmer WH-CH510 for everyday listening. Comfy, well built with average noise cancelling.
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Hi flpbbc,
Thank you for your review.
We're glad to hear that you're enjoying your earphones, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK